We recommend our fireplaces should be installed by qualified fitters.
All stone surfaces to be fixed to the floor or walls should be sealed with PVA or similar. This also applies to the surfaces to which the stone is to be fixed to. The wall, floor, and hearth should be completely dry before installation.
Only white or clear adhesive should be used. If using silicone ensure it is not oil based as the oil will discolour the stone. Hearths should be bedded on a mix of washed sand, white cement (Snowcrete) and lime. Do not use grey cement, builders' sand or Carlite Bonding as these products may discolour the stone.
Centre and level the hearth in position. Allow to dry sufficiently so as to avoid 'slumping' when weight is applied.
Position legs on hearth so as to correspond with the fireplace lintel and mark with a pencil. Brackets screws and plugs are recommended to be used.
Back Panel should now be fixed using mastic or covering adhesive and the edges filled and sealed with lime mortar.
The fireplace lintel should be fixed in place using brackets. Care should be taken to ensure any mouldings/chamfers line up with each other.
Place the shelf centrally on the fireplace and fix in position.
Cleaning and Finishing
Having completed the installation, the fireplace should be cleaned with warm soapy water to remove any fixing material residue. Stubborn stains can be removed using liquid domestic bleach. Any small chips or scratches can be remedied using a fine grade 'wet and dry' sandpaper.
If required the joints can be filled using suitable grout. The fireplace should now be left to thoroughly dry and then seal with the sealer supplied. The sealer can be sprayed evenly over the surface of the stone and rubbed in. Do not allow sealer to dry before rubbing in.
Solid Hearths are only to be used for gas fire installations. If using solid fuel please check with your supplier before installation.
Heat Design provides you with a Five Year Warranty for the following parts of your new product: Top, Sides, Base, Front, Door and Legs.
This five year warranty specifically excludes naturally wearing parts of 'consumables' such as glass, firebricks, grate parts, log retainers, baffles ash pan and rope seal. The use of unauthorised fuels such as petro-cokes will render the warranty null and void. To maintain the warranty; it is important your appliance has been installed in accordance with the manufacturer's instructions by an appropriately qualified engineer.
All warranty claims should be reported to Heat Design and the product serial number (the serial number is located on the data badge on your product) date of purchase, proof of purchase(receipt) and details of the specific nature of the problem must accompany the claim.